i) If we send wrong item to you or you received the damaged stuff, then you can return it to us.
*Return or exchange your items within 30 days from the delivered date.
*Items received unused, undamaged and in original package.
*Return shipping fee is paid by buyer.
ii).If the customer want to exchange or refund items. The customer shall pay for the shipping fees forth and back and pay for extra handling fee of 3USD per piece.
Customer may return the package to the designated shipping address, only if the customer service staff has authorized the return. We will provide a refund as long as we receive the return package; and the customer should provide all relevant tracking information.
Customers shall only return by post office or registered mail, in case of tax and duty in China. Any tax is charged, customers pay for it.
We offer full refund on any items that are found to be faulty or damaged due to our fault. Damage caused because of the fault of the third party or customer’s own fault cannot apply for refund. Shipping fee is not refundable.
We offer a refund within 3 days of receiving your return goods. The refund is about 60% of full payment customers sent. The rest money is for shipping fee when we sent items. The first step in the refund process is to contact our Customer Service.
CANCELING ORDERS (BEFORE DELIVERY)
All orders canceled within 12 hours of purchase will be eligible for a full refund.
All orders canceled after 12 hours will be eligible for a refund deducting a fee of $3/piece.
EXCHANGING ORDERS (BEFORE DELIVERY)
All orders within 12 hours of purchase will be eligible for a free exchange.
All orders after 12 hours will also be eligible for an exchange, but the customers should pay handling fee which is 3 USD/pc.